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Telecommunications

Epygi can help your business function more efficiently at full capacity.
As a business in the telecommunications industry, you should be functioning as a technologically advanced example to your clients. This persona can be achieved through the use of an Epygi QX system and the many savvy features we provide.

The following recommended features are essential for maintaining your business' competitive advantage in a highly saturated industry.

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Recommended Features:

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Auto Attendant.
The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesised audio prompts.

Automatic Call Ditribution (ACD).
ACD is a licensable feature to support your call center environment, allowing for more efficient and customisable call distribution management.

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Call Routing.
Call Routing allows calls to travel through a network along a pre-determined path to its final destination. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Unified Messaging.
Unified Messaging integrates different message types - voicemail, email, text messaging and fax - into a single box that is accessible from a variety of devices, including your office phone, PC and mobile phone.

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Customer's Stories:

Bin Tel.
BinTel is one of the largest GSM operators in Africa. They chose to install two QuadroM32xs with full Automatic Call Distribution (ACD) features in order to support their call center needs and conference service functions. They have since avoided unnecessary calling costs and reduced the amount of support required, while maintaining reliability.

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Novus LLC.
Novus is a boutique distributor that represents various TDM and VoIP communication manufacturers around the globe. They chose Epygi's Quadro line to unify all of their locations, while simultaneously saving them money. One of the most important features they use daily to maintain their business is Auto Conferencing.

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Orange Cameroon.
Orange Cameroon is a leading mobile telecom company in France with several other locations around the world. They selected the QuadroM32x to be their internal multimedia conference server. With Epygi’s ability to create new features specialized to a consumer’s exact needs, both companies were able to work together to create an "Instant Conferencing" feature, all while continuing to reduce calling costs and increase business efficiency.

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Pegasus Knowledge Solutions.
Pegasus Knowledge Solutions is an IT consulting firm based in Chicago. They installed the Quadro6L in only two days without disrupting the daily work flow. Some features Pegasus considered to be the most valuable include, Auto Attendant, Call Park, Voicemail-to-Email, Call Pickup and Call Paging. Their phone system is now up-to-date with the newest technology at a low monthly expense.

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Sector5.
Based in South Africa, Sector5 offers companies complete solutions for support, sales, cloud emails, cloud phones and security. In choosing a VoIP system, they were primarily concerned with increasing their revenue stream while remaining competitively priced in their target market. Sector5 chose the QuadroM32X with a Quadro FXO 4 Gateway. In addition, they purchased the QX1000 in order to provide a straight LAN connection to their ITSP. Features such as Video Conferencing and Hot Desking allowed for employees to communicate remotely increasing efficiency throughout the company.

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Snom Technology AG.
Snom Technology, a global provider of VoIP telephones, provides high-quality, cost-effective business solutions. They installed a QX50 in their US office. The Audio Conference Bridge and Mobile Toggling were installed. The Audio Conference Bridge enhances communication for their global offices. The Mobile Toggling allows users to switch between their desktop phone and smartphone without dropping the call or using call forwarding.

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