We are committed to helping your business function more efficiently so you can focus on selling.
With an ever increasing population, comes greater consumer spending. Between stock allocation duties, merchandising, corporate directions, in-store management, meetings and more, your communication must be reliable and able to efficiently answer, route and maintain calls. Epygi's QX systems make this possible. Whether speaking with your manufacturers in China, your headquarters in New York City or making an in-store announcement in San Francisco, your Epygi product can handle each call simultaneously without dropping a beat.
The following recommended features are essential for keeping your business running smoothly and increasing customer satisfaction.
Call Forwarding allows you to program your PBX to automatically redirect incoming calls to another number - a mobilel phone or home phone for example.
Call Paging allows you to dial into the overhead or external speakers in order to make voice announcements.
Call Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group.
The Call Statistics feature gives you the ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension.
Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller.
CPAP assists customers with products to prevent snoring and sleep apnea. They have been very impressed with Epygi's multitude of features, especially Call Waiting and Three-Way Conferencing. For all of CPAP's ten locations, they were able to reduce costs per call by 65 cents in the first few months, and continue to save money on calls and labor costs annually.
DocuXperts, located throughout Mexico, is a national provider of customized office supplies including computers, printers, scanners and projectors. Upon the installation of Epygi's Quadro line, DocuXperts was most impressed with the full set of features that were included at no additional cost on the IP PBX system, especially Voicemail, Call Paging and Call Statistics. With their new Epygi system, DocuXperts was able to drastically increase employee productivity and customer satisfaction.
Global IT Services.
Previously using Panasonic products, Global IT Services decided to install Epgyi's Quadro2x. Based in Sunshine Coast Queensland, Australia, Global IT Services sources, sells and supplies PoE clock devices and associated hardware. This technology company decided to implement Epygi products in order to reduce external mobile phone call costs, better direct enquiry, phone extensions that followed staff as they traveled and more.
Millennium Mall is one of the most visited retail shopping centers in Caracas, Venezuela. With six floors and 215 stores and restaurants, a reliable phone system was critical to the success of their business. Along with calls, they were able to provide maximum security by connecting IP cameras and video phones to the QuadroM32x. In addition, users have found many extension ringing and Call Forwarding features beneficial.
Bulgaria's hypermarket chain TECHNOPOLIS consists of 32 stores across four major cities and prides itself on unique hands-on consumer experience. With an enterprise Siemens PBX at headquarters and a NEC PBX at each retail store, TECHNOPOLIS was in need of a system that could unify all locations and minimize costs. After installing a QX1000 in their headquarters and 32 Quadro ISDN Gateways in front of each NEC PBX, TECHNOPOLIS was able to reduce their telecom bill by 30-40%.