Healthcare

An updated communications system is like medicine for your business.
With a continuously growing population, the need for healthcare is in constant demand. Epygi's QX products have the ability to provide your healthcare center with more efficient call answering procedures, faster call transferring between doctors, nurses, emergency personnel and receptionists, as well as the ability to be contacted wherever you are after hours in case of emergencies.

The following features are essential for keeping your healthcare center healthy.

Recommended Features:

Auto Attendant.
The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesised audio prompts.

Auto Dialler.
The Auto Dialler allows users to automate outbound calls directly to their clients. The messages played to the clients can be prerecorded and updated regularly. The list to call can be created in any spreadsheet application and exported to CSV format. The clients contacted can be prompted to respond to the information with pre-set options delivered by the automatic call.

Call Paging.
Call Paging allows you to dial into the overhead or external speakers in order to make voice announcements.

Call Relay.
The Call Relay feature allows an external call to your system and relayed to an external line or vice versa. This feature allows the call to be routed through one number, thus not revealing the private number of an external phone line. This feature is especially useful when an employee is out of the office. The employee can receive the call on their mobile phone through the internal line of the PBX as if they were in the office.

Call Transfer.
Call Transfer enables you to forward incoming calls to another telephone or extension.

Find Me Follow Me.
The Find Me Follow Me feature permits employees to have calls track them down wherever they are. This feature makes your employees more efficient, because it gives them the ability to handle office tasks from any location.

Unified Messaging.
Unified Messaging integrates different message types - voicemail, email, text messaging and fax - into a single box that is accessible from a variety of devices, including your office phone, PC and mobile phone.

Customer's Stories:

Carewatch.
Carewatch is a leading provider of home care service with over 20 years of experience. They purchased two QX1000s with Call Recording and standardized telephone support. The QX1000s serve as both primary and redundant phone systems for a failover plan that resulted in greatly reduced phone costs.

Carnot Laboratories.
Carnot Laboratories is a pharmaceutical lab and services company based in Mexico City, Mexico committed to improving the quality of life for their customers. The pharmaceutical company decided to replace their Panasonic PBX with a QuadroM32x along with two FXS 26 Gateways and one E1/T1 Gateway. Epygi's ability to work with other systems allowed for a smooth migration.

Children's Mental Health Services.
Children's Mental Health Services, located in Ontario, Canada, promotes healthy emotional well-being for Canadian children through a range of services. They replaced their outdated system with the QuadroM8L. With this installation, they are able to take advantage of eight FXO lines and the 96 IP phone-user capability. They heavily use the Voicemail-to-Email feature in order to decrease costs and increase efficiency.

Gil Pharmaceutical.
Located in Puerto Rico, Gil Pharmaceutical manufactures and distributes prescription and over-the-counter medication. They switched out their old Nortel PBX for a QuadroM32x with the Audio Conference Bridge. The added conference feature allows for the company to record conference calls, password protect calls, lock a conference and mute participants. They have been very satisfied with the customisable Auto Attendant and Voicemail forwarding features.

UroCare.
UroCare provides friendly and expert health care for their clients in Arlington Heights, Illinois. Upon installing the Quadro6L, UroCare frequently uses the customized Auto Attendant feature in order to contact doctors, as well as Call Paging. Also, the Unified Messaging feature sends voicemails to their employees' e-mail inboxes, and the Find Me Follow Me feature allows them to be contacted, even outside the office, for emergency situations.

Healthcare

Recommended Features:

Customer's Stories:

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